If you're a new user, please double-check that you're using the correct credentials. These are the same credentials you use to log into your financial institution's online banking website.
We use Plaid to safely connect your financial institution, and they don't support connections with some banks or your banks connection may have issues.
Upon confirming that your credentials are correct but it is still not working, please email us at help@asktrim.com so we can look into it further.