Sometimes we will report that your service provider account is deactivated if you uploaded your bill a long time ago and you have moved since, or you changed some information on your account. Your bill may also show deactivated if you have previously requested that we remove it from further negotiation.
To update your negotiations, please upload your most recent bill on the Bill Negotiation page so we can start negotiating. Otherwise, please send us an email at help@asktrim.com and an agent can assist.